Return Policy
Your satisfaction is important to us. This Return Policy outlines the terms and conditions for requesting refunds or returns for CCleaner products and services. Please review this policy to understand your rights and how to initiate a return or refund request.
Eligibility for Refunds
Refunds for CCleaner products are subject to the following conditions:
- The refund request must be made within 30 days of the purchase date.
- The product must have been purchased directly from the official CCleaner website or authorized sellers.
- Refunds are not applicable for promotional or discounted items, unless stated otherwise.
Non-Refundable Products and Services
The following are not eligible for refunds:
- Products purchased through unauthorized resellers.
- Expired subscriptions or services already rendered.
- Custom or personalized services that have been completed.
How to Request a Refund
If you believe you are eligible for a refund, follow these steps:
- Contact CCleaner customer support or use the contact form on our website.
- Provide proof of purchase, such as the order confirmation email or receipt.
- Include a detailed explanation of the issue and why you are requesting a refund.
Our team will review your request and respond within 5 business days.
Refund Process
Once your refund is approved, the following steps will occur:
- The refund will be processed to your original payment method.
- It may take 5–10 business days for the funds to appear in your account, depending on your payment provider.
- You will receive a confirmation email once the refund has been issued.